"A home from home"

"Not all care homes are bad. When my 91-year-old mother moved to Osborne Lodge in New Milton, Hampshire, to be near my wife and I last year, we were immediately impressed.

Since then, we have been delighted by the high standards of care from the staff (for whom nothing is too much trouble), the food, accommodation and wide range of activities available.

Particular attention is given to those who are in the most need of care, to ensure they are engaged in conversation, exercise or activity, even if it is sometimes difficult to obtain any feedback from them. It’s a family run care home, and the two sons of the proprietor often make themselves available to undertake jobs for the residents, for which there is no extra charge.

They and all the staff, treat the residents with utmost compassion. When she moved into Osborne Lodge, my mother’s health was such that she found it difficult to walk from one side of the room to the other, but now she is happy to walk into town unaided.

We believe she is a living testimony to the benefits of a good care home."

- John Holmes

Lymington, Hants