The manager and his team have looked after my mother for the last year. They have become like family, very caring, friendly and considerate of both my mum and my needs, especially during a very difficult time for Covid. They cannot be faulted. His enthusiasm as manager is infectious, and all the team are ready with a smile and do everything they can to help. My mother has been in three care homes for short visits previously, none compare to this lovely friendly family home.

My mum had to move into a care home after a stay in the hospital when it became clear she would no longer be able to cope in her own home. The manager of Osborne Lodge made me feel confident that the home would be ideal for her, and he worked tirelessly to ensure a smooth transition. His enthusiasm and kindness, combined with the welcoming, friendly staff, have ensured that Mum has settled in well. She is joining in the many varied activities, encouraged by the carers and happily chats to me about what she had done. She enjoys the food and the changing menu and talks about her favourite meals. The home has a welcoming atmosphere and is kept clean, and I am delighted to see Mum so content. We can visit whenever we wish, and any queries are quickly responded to. Thank you to everyone at Osborne Lodge.

My mother's health was fading to remain at home alone. We moved her into Osborne Lodge for her safety and care. This is the best decision we could have made. Mum has settled in really well, making new friends. The manager and staff are always so welcoming and make time to talk and update us regarding Mum. Mum really enjoys the activities and the trips out in the minibus. She also enjoys the meals, trying food that she would not have eaten at home, on her own! I would like to say a big thank you to all the staff at Osborne Lodge on behalf of Mum and all the family.

We placed Mum at Osborne Lodge as her Vascular Dementia has made it unsafe for her to be on her own. The management team and staff have all been very friendly and helpful in getting Mum to settle into her new surroundings. The atmosphere is bright and friendly compared to many other care homes which is very important to us. This has been and continues to be a very positive experience and has taken a lot of the worry away from the family knowing that Mum is being properly looked after. As far as we can tell the food is prepared with fresh ingredients and served at regular times, certainly very few complaints from Mum. They take care to make sure Mum has the correct medication at the correct time and stays hydrated. The weekly visit to the home by a nurse is also reassuring. It is good to know that there are planned activities and a weekly bus trip for the residents. Overall we are very pleased with care Mum is receiving. Thank You.

All the staff were respectful and kind. They worked hard to keep Mum clean, comfortable and well-fed. Really pleased with all the services provided.

My mother-in-law has been in Osborne Lodge for 7 months and during that time she has been treated with kindness and consideration. She loves her room and enjoys the meals very much.